Thank you for shopping at New Johari Bazar.
We strive to ensure your satisfaction with every purchase. Please review our return and exchange policy below:
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Customized Jewelry: We regret to inform you that we do not offer returns or refunds on customized jewelry. Each piece is crafted to your specifications, making it unique and personalized. Please ensure all customization details are accurate before placing your order.
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Readymade Items Exchange Policy: For readymade items, we offer a 7-day exchange policy from the date of purchase. If you wish to exchange a readymade item, it must be unused, undamaged, and returned in its original packaging with the original receipt or proof of purchase.
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Exchange Procedure: To initiate an exchange for a readymade item, you must visit our physical store within the 7-day exchange period. Please ensure you bring along the original packaging and the original receipt or proof of purchase. We cannot process exchanges without these documents.
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No Return or Refund Available: We do not offer returns or refunds on any products. Only exchanges are available for readymade items within the specified timeframe and conditions outlined above.
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Condition of Exchange: To be eligible for an exchange, the item must be in its original condition, unused, and undamaged. We reserve the right to refuse any exchange if the item does not meet these criteria or if the original packaging and receipt are not provided.
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Exclusions: Certain items are non-exchangeable, including customized jewelry and any item not meeting the conditions stated above.
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Customer Responsibility: It is the customer’s responsibility to ensure the accuracy of all details provided for customized jewelry and to carefully inspect readymade items upon receipt. We cannot entertain exchanges for items without their original packaging, receipt, or if they have been used.
Please note that shipping costs for exchanges are the responsibility of the customer.
If you have any further questions or require assistance regarding our return and exchange policy, please feel free to contact us or visit our physical store.
Thank you for choosing New Johari Bazar.